Know what your agents are doing for the business
Analytics turns every conversation into numbers you can act on. See volumes and response times, where conversations drop off in a flow, what the AI costs, which agent books the most, and how your website chat performs, filtered by agent, inbox and date range.
A closer look at Analytics
See exactly where conversations drop off
The flow view overlays real traffic on your job flow: how many conversations reached each step, which exits they took and where they stalled. The conversation map shows the most common paths, so you know which step to fix first.
- Conversations per step and per exit
- Drop-off highlighted on the flow
- Conversation map of common paths
- Filter by agent, inbox and dates
Response times your customers will notice
Track first-response and reply times across channels, with a breakdown by inbox and agent. Spot slow providers, busy hours and business-hours waits at a glance.
- First-response and reply time distributions
- Breakdown by inbox, channel and agent
- Volume over time
- Overview KPIs at the top
Leads, bookings and cost per result
The leads view shows who became a lead and who booked, attributed to the agent that did it. The AI view shows token spend and cost, so you can see cost per booking, not just cost per message.
- Leads and bookings per agent
- AI cost and tokens over time
- Quote desk and web chat views
- A/B results alongside everything else
The details
Overview
Volume, reply rate and headline KPIs.
Response
How fast agents and teammates respond.
Breakdown
Compare inboxes, channels and agents.
AI
Tokens, cost and model usage.
Agents & flow
Per-agent performance and per-step drop-off.
Leads, web chat, quotes
Bookings, widget conversations and quote desk throughput.
Who it's for
Weekly reviews
Spot the step with the biggest drop-off and fix it in Test & Debug.
Client reporting
Show agencies' clients bookings made by their agent.
Budgeting
Track AI spend against leads and bookings.
Analytics: common questions
Can I filter analytics by agent?
Yes, and by inbox and date range.
Are test conversations included?
No. Analytics counts real conversations.
Can I see AI costs?
Yes. Each run records tokens and cost, rolled up in the AI view.
Where are A/B results?
In their own Analytics tab and on the A/B node in the builder.
Works hand in hand with
A/B testing
Split conversations across 2–4 variants and prove a winner on bookings, tags, lead score or sentiment.
Explore BuildVisual job flows
Design agents on a canvas: steps with objectives, AI conditions, switches, scenarios and exits.
Explore GrowQuote desk
Turn quote requests into supplier outreach, priced quotes with your markup, and offers to buyers.
ExplorePut it to work on your own inbox
Connect an inbox, describe the job, test it in a sandbox and go live with exactly the autonomy you're comfortable with.